Privacy Policy

1. Introduction

AltMole ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered alt text generation service.

2. Information We Collect

2.1 Personal Information

• Email address (for account creation and communication)
• Name (first and last name for personalization)
• Payment information (processed securely through Stripe; we do not store full card details)
• Account preferences and settings

2.2 Usage Data

• Mole usage and transaction history
• Feature usage patterns and preferences
• Website scraping requests and URLs
• Language preferences and SEO keyword usage
• Generated alt text and associated metadata

2.3 Technical Data

• IP address and geolocation data
• Browser type and version
• Device information and operating system
• Access times and session duration
• Referral sources and navigation patterns

2.4 Image Data

• Images uploaded for alt text generation
• Images extracted from ZIP files
• Images scraped from websites you specify
• Associated metadata (file size, format, dimensions)

3. How We Use Your Information

We use collected information for the following purposes:

• Providing alt text generation services
• Processing website scraping requests
• Managing your account and subscription
• Processing payments and billing
• Improving our AI models and service quality
• Providing customer support
• Sending service updates and notifications
• Analytics and usage monitoring
• Fraud prevention and security

4. Image Processing and Storage

• Images are uploaded to secure, encrypted storage during processing
• Our AI analyzes images to generate descriptive alt text
• Images are automatically deleted after processing completion
• Generated alt text is stored for your account access
• We do not use your images to train our AI models without consent

5. Website Scraping Privacy

When you use our website scraping feature:

• We access only the URLs you specify
• We extract only image content for processing
• We respect robots.txt and scraping limitations
• Scraped images follow the same temporary processing policy
• We log scraping requests for service improvement

6. Third-Party Services

We integrate with the following third-party services:

• OpenAI GPT-4 Vision: For AI-powered image analysis
• Stripe: For secure payment processing
• Firebase: For authentication and database services
• Google Analytics: For usage analytics (anonymized)

Each service has its own privacy policy governing data handling.

7. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share data only in these circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and prevent fraud
• With service providers under strict confidentiality agreements
• In case of business transfer or merger

8. Data Security

We implement comprehensive security measures:

• End-to-end encryption for data transmission
• Secure cloud storage with access controls
• Regular security audits and updates
• Multi-factor authentication support
• Automated data deletion policies
• Staff training on data protection

9. Your Rights and Choices

You have the following rights regarding your data:

• Access: Request copies of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your account and data
• Portability: Export your generated alt text data
• Objection: Opt-out of certain data processing
• Restriction: Limit how we process your data
• Marketing communications: Opt in or out at any time via account settings and unsubscribe links. Preferences for analytics and marketing cookies can be managed via the cookie banner.

10. Data Retention

• Account Data: Retained while your account is active
• Generated Alt Text: Stored for your access and download
• Usage Analytics: Aggregated data retained for service improvement
• Images: Deleted immediately after processing
• Operational Logs: IP addresses and access logs may be retained for up to 90 days for security, fraud prevention, and abuse detection.
• Payment Records: Retained as required by law

11. International Data Transfers

Your data may be processed in countries other than your residence. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Certified data protection frameworks

12. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

13. Cookie Policy

We use cookies and similar technologies for:

• Authentication and session management
• User preferences and settings
• Analytics and performance monitoring
• Service functionality and features

You can control cookie settings through your browser preferences or the button above.

14. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications

15. Contact Us

For privacy-related questions, concerns, or requests, please contact us through:

• Our contact form on the website
• Email support (for Business plan subscribers)
• In-app support chat